𝑺𝒆𝒍𝒕𝒌𝒉𝒊𝒊𝒆™ journal

Return & Refund Policy

Effective Date: September 22, 2026

Thank you for purchasing 𝑺𝒆𝒍𝒕𝒌𝒉𝒊𝒊𝒆™ products through www.seltkhiie.com.

This Return & Refund Policy applies to eligible products purchased through this website and explains how we handle returns, refunds, shipping damage, incorrect items, and other after-sales matters.

Hangzhou Qufeng Network Technology Co., Ltd., doing business as 𝑺𝒆𝒍𝒕𝒌𝒉𝒊𝒊𝒆™, operates this website.

1. Return Request Period

Eligible products may be returned within the following time period:

Within 20 days after the order is delivered, or within 14 days after you actually receive the product, whichever period ends later.

If applicable law provides a longer mandatory return period, the requirements of the applicable local law will apply.

After the applicable return period has expired, we may not be able to accept a return request unless the product has a quality issue or another matter that must be addressed under applicable law.

2. Return Eligibility

In general, a product submitted for return should meet the following conditions:

The return request is submitted within the applicable return period;
The product remains in reasonably complete condition;
The product has not been damaged through improper use;
Original components, lids, seals, and other included accessories are substantially complete;
Original packaging is retained where applicable;
Valid order information can be provided;
The product otherwise meets the requirements of this Policy and applicable law.

Actual return eligibility will be determined based on the condition of the product, the reason for return, and applicable legal requirements.

3. Condition Requirements for Drinkware Returns

Because drinkware normally comes into direct contact with beverages, we recommend avoiding unnecessary use until you have decided whether to keep the product.

If a product has:

Been used to hold beverages for an extended period;
Clear signs of use;
Beverage residue that cannot reasonably be removed;
Damage caused by improper cleaning;
Scratches, deformation, or other user-caused damage;
Missing important components;

its return eligibility may be affected.

However, if the product has a manufacturing issue, shipping damage, or another matter that must be addressed under applicable law, the issue will be reviewed separately based on the actual circumstances.

4. How to Request a Return

To request a return, please first contact:

service@seltkhiie.com

Please provide the following information where possible:

Your name;
Order number;
Email address used to place the order;
Name of the product you wish to return;
Reason for return;
Clear photos if the request involves damage, an incorrect product, or a product-quality issue.

We will review the order and product information and confirm the applicable return process.

5. Do Not Send Returns Directly to the Business Address

Please note:

The Business Address published on the website is used to identify the company operating the website and is not necessarily the designated return address for every order.

Do not send a product directly to the business address before confirming the applicable return procedure.

Packages sent without confirmation may:

Be difficult to identify correctly;
Be unable to be matched with your order;
Be unable to be properly received;
Delay refund processing;
Be returned by the carrier.

Please contact customer support first and follow the applicable return instructions.

6. Returns for Non-Quality Reasons

If there is no quality issue with the product but you wish to return it for a personal reason, such as:

Changing your mind;
Purchasing the wrong style;
Choosing an unsuitable capacity;
No longer needing the product;

you may submit a return request as long as the product still meets the return conditions in this Policy.

Responsibility for return shipping costs will depend on the specific order, reason for return, applicable law, and return instructions.

Unless applicable law requires otherwise, whether the original shipping fee is refundable may also depend on the circumstances of the order.

7. Products Damaged During Shipping

If a product arrives with visible shipping damage, please contact us as soon as possible.

Please retain, where possible:

The product;
Original product packaging;
Outer shipping packaging;
Shipping label;
Relevant protective or packing materials.

Please provide:

Order number;
Clear photos of the damaged area;
Photos of the complete product;
Photos of the outer packaging;
Photos of the shipping label;
A brief description of the issue.

This information helps us assess the situation and determine the appropriate solution.

8. Receiving the Wrong Product

If the product received does not match your order, please do not dispose of it or send it back without instructions.

Contact:

service@seltkhiie.com

and provide:

Order number;
Product actually received;
Product shown in the original order;
Product photos;
Packaging photos.

After verification, we will provide the applicable next steps based on the circumstances.

9. Missing Product Components

If your product arrives without an included lid, seal, accessory, or other component that should have been provided, please contact us as soon as possible.

Please provide your order number, product name, and relevant photos so that we can review the issue.

10. Product Quality Issues

If you believe a product has a manufacturing, material, or functional issue, please contact us and provide a clear description and photos where possible.

We may review information including:

Actual product condition;
Length of time the product has been used;
Method of use;
Cleaning method;
Location of the damage;
Instructions provided on the product page;
Other relevant circumstances.

If the issue is confirmed to qualify under this Policy or applicable law, we will provide an appropriate solution based on the specific situation.

11. Normal Wear Is Not Necessarily a Product Defect

Drinkware may develop reasonable signs of use over time, including:

Minor surface wear;
Small marks caused by routine cleaning;
Appearance changes after extended use;
Light staining caused by certain beverages;
Component wear consistent with normal use.

These conditions do not necessarily constitute a product defect.

The actual assessment will depend on the product materials, method of use, length of use, and the specific issue involved.

12. Damage Caused by Improper Use

Damage caused by the following may not qualify for a refund or free replacement:

Failure to follow product instructions;
Use at temperatures outside the product’s intended range;
Dropping or impact;
Use of highly abrasive cleaning tools;
Use of strongly corrosive cleaning products;
Incorrect installation of lids or components;
Unauthorized modification or disassembly;
Placing a non-microwave-safe product in a microwave;
Other clearly improper use.

The final assessment will still depend on applicable law and the actual condition of the product.

13. Non-Returnable or Restricted-Return Products

To the extent permitted by applicable law, the following products may not qualify for ordinary “change-of-mind” returns:

Products outside the applicable return period;
Products clearly damaged through improper use;
Products missing major components;
Products whose order source cannot reasonably be verified;
Products clearly identified as final sale where such restrictions are permitted by law;
Other products for which returns may legally be restricted.

If a product has a statutory quality issue, applicable legal rights are not affected by this section.

14. How to Package a Return

When returning a product, please use appropriate packaging to help prevent further damage during return shipping.

We recommend that you:

Empty all liquid from the product;
Make sure the product is reasonably dry;
Secure the lid and removable components;
Use suitable protective materials;
Use sturdy outer packaging;
Keep available shipping documentation.

If a product is further damaged during return shipping because of clearly inadequate packaging, this may affect the final return assessment.

15. Return Shipping Costs

Responsibility for return shipping costs depends on the reason for return, the order circumstances, and applicable law.

For example:

Returns for Personal Reasons

If there is no issue with the product and the return is requested because the customer changed their mind, selected the wrong item, or for another personal reason, the customer may be responsible for return shipping costs.

Incorrect Items or Confirmed Product Issues

If the issue is verified as an incorrect item, shipping damage, or another matter that should be handled by us, we will provide an appropriate solution based on the circumstances.

16. Return Shipping

If you are required to send the product back yourself, we recommend using a shipping method that provides valid tracking information.

Please keep:

Tracking number;
Proof of shipment;
Shipping receipt.

We may not be able to complete the final refund process until the returned product has actually arrived and any necessary inspection has been completed.

17. Return Inspection

After receiving a returned product, we may inspect:

Whether the product matches the return request;
Product condition;
Whether there is abnormal damage;
Whether major components are missing;
Whether the product meets the applicable return requirements.

After the inspection is completed, we will process the refund or another applicable after-sales solution based on the circumstances.

18. Refund Method

Eligible refunds will generally be returned to the:

Original payment method.

For example, if the order was originally paid by card, the refund will generally be returned through the payment provider’s applicable process to the relevant payment method.

To maintain consistent payment records and reduce transaction-security risks, we generally do not redirect refunds to unrelated accounts.

19. Refund Processing Time

Once a refund is approved, we will submit it through the applicable process.

However, after the refund has been submitted, the time required for the funds to appear in your account may depend on:

Banks;
Card networks;
Payment service providers;
Digital wallets;
Other financial institutions.

These third parties may require additional processing time.

20. What If I Have Not Received My Refund?

If you have received confirmation that a refund has been issued but do not yet see the funds in your account, please:

Check your payment account or bank records again;
Contact your card issuer or payment service provider;
Confirm whether the refund is still being processed.

If you still have questions after checking with your payment provider, contact us at service@seltkhiie.com and provide your order number.

21. Original Shipping Fees

Whether the original shipping fee is refundable will depend on:

Reason for return;
Order circumstances;
Shipping service selected;
Applicable law.

If there is no issue with the product and the return is requested for personal reasons, the original shipping fee may not be refundable unless applicable law requires otherwise.

22. Duties, Import Taxes & Third-Party Fees

For international orders, customers may pay charges to customs authorities, logistics companies, banks, or other third parties, including:

Duties;
Import taxes;
Customs clearance fees;
International transaction fees;
Currency conversion fees;
Other third-party charges.

Not all of these fees are collected by us, so refund rules may be determined by the third party that charged them.

If you have questions about such charges, please contact the relevant institution directly.

23. Exchanges

Whether a direct exchange is available will depend on:

Product inventory;
Product condition;
Order circumstances;
The specific after-sales issue.

In some situations, we may recommend completing a return and refund first and then placing a new order for the desired product.

Please contact customer support first to confirm the applicable process.

24. Gifts or Orders Purchased by Someone Else

If an order was paid for or purchased by another person, any refund will generally be returned to the original payment method.

If you are the actual recipient of the product but not the person who paid for it, please explain this when contacting customer support.

25. Promotional Products

Products purchased using a discount code or promotional price may still be eligible for return under this Policy where applicable.

The refund amount will generally be based on the amount actually paid for the product in the order, rather than the undiscounted original price.

26. Partial Returns

If an order contains multiple products, you may request a return for only the eligible products you wish to return.

The refund amount will be calculated based on the products actually returned and approved for refund.

If the original order qualified for a promotion based on the total order amount, whether a partial return affects the promotion or refund amount will depend on the applicable promotion rules and applicable law.

27. Refused Packages

If a customer refuses a normally shipped package without contacting us in advance, the package may be returned through the logistics network.

Any resulting:

Original shipping charges;
Return shipping costs;
Other actual logistics costs

may affect the final refund amount, subject to applicable law and the circumstances of the order.

28. Unclaimed or Undeliverable Packages

If a package is returned because of:

Failure to collect the package within the required period;
Recipient being unreachable;
Incorrect address;
Incomplete address;
No one being available to receive the package;
Other recipient-related reasons;

we will review the situation after receiving or confirming the relevant shipping information.

Responsibility for any additional logistics costs will be determined based on the order circumstances and applicable law.

29. Refund Abuse & Fraud

If we have reasonable grounds to believe that a return or refund request involves:

False statements;
Deliberately fabricated damage;
Repeated abnormal refund activity;
Use of another person’s order information;
Fraudulent payment;
Other clear misuse;

we may conduct further verification to the extent permitted by applicable law.

This does not affect legitimate consumer rights provided by law.

30. Cancellation of Orders That Have Not Shipped

If an order has not yet entered a stage where cancellation is no longer possible, you may contact us as soon as possible to request cancellation.

If the order has already:

Been fully processed;
Been packed;
Had a tracking number generated;
Been handed over to the shipping carrier;

cancellation may no longer be possible.

If cancellation cannot be completed, you may need to wait until the product is delivered and then request a return under this Policy.

31. Statutory Consumer Rights

This Return & Refund Policy does not limit or remove mandatory statutory rights granted to consumers under applicable law.

If any provision of this Policy conflicts with mandatory consumer protection law, the applicable law will prevail.

32. Changes to This Policy

We may update this Policy to reflect changes in:

After-sales procedures;
Shipping arrangements;
Product categories;
Laws and regulations;
Website operations.

The updated version will be published on this page, and the effective date may also be updated.

Order-related rights will generally be assessed based on the policy applicable at the time of purchase together with applicable law.

33. Contact Us

If you need to request a return or refund, or have questions about the after-sales process, please contact us:

Brand Name:
𝑺𝒆𝒍𝒕𝒌𝒉𝒊𝒊𝒆™

Legal Company Name:
Hangzhou Qufeng Network Technology Co., Ltd.

Owner:
Zhang Yong

Official Website:
www.seltkhiie.com

Business Address:
Room 903-3, 9th Floor, Building 13, Jingshun Boyue City, Liuxia Subdistrict, Xihu District, Hangzhou City, Zhejiang Province

Customer Support Email:
service@seltkhiie.com

Phone:
+86 157 9492 8632

Customer Service Hours:
Monday to Friday, 9:00 AM – 6:00 PM, Beijing Time (UTC+8)

When contacting us, please provide your order number, the email address used to place the order, and the reason for your return or refund request. If the issue involves a damaged product, incorrect item, or product-quality concern, please also provide clear photos.