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Privacy Policy

Effective Date: September 22, 2026

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit www.seltkhiie.com, browse or purchase π‘Ίπ’†π’π’•π’Œπ’‰π’Šπ’Šπ’†β„’ products, place an order, contact us, or otherwise use this website.

Hangzhou Qufeng Network Technology Co., Ltd., doing business as π‘Ίπ’†π’π’•π’Œπ’‰π’Šπ’Šπ’†β„’, operates this website.

In this Policy, β€œwe,” β€œus,” β€œour,” or β€œπ‘Ίπ’†π’π’•π’Œπ’‰π’Šπ’Šπ’†β„’β€ refers to the operator of this website.

If you do not agree with the practices described in this Privacy Policy, please discontinue use of the website and avoid submitting personal information to us.

1. Information We May Collect

Depending on how you interact with our website, we may collect the following categories of information.

1.1 Information You Provide Directly

When you place an order, contact us, subscribe to communications, or use certain website features, you may provide information such as:

  • Name;

  • Email address;

  • Phone number;

  • Billing address;

  • Shipping address;

  • Order information;

  • Products and quantities purchased;

  • Return or refund information;

  • Customer service communications;

  • Other information you choose to provide.

If you contact us regarding a damaged product, incorrect item, or another after-sales issue, you may also provide photos of the product, packaging, shipping label, or other relevant materials.

2. Order & Purchase Information

When you purchase drinkware from π‘Ίπ’†π’π’•π’Œπ’‰π’Šπ’Šπ’†β„’, we may process information associated with the order, including:

  • Products purchased;

  • Product specifications or quantities;

  • Order number;

  • Order value;

  • Order date and time;

  • Payment status;

  • Shipping status;

  • Tracking information;

  • Return and refund status.

We use this information to confirm, process, fulfill, ship, and support your order.

3. Payment Information

Online payments are generally processed by third-party payment service providers, banks, card networks, or other payment institutions.

Depending on the payment method selected, those third parties may process information such as:

  • Payment card information;

  • Payment account information;

  • Billing information;

  • Transaction verification data;

  • Risk and fraud-prevention information.

We generally will not ask you to provide full payment card numbers, CVV / CVC codes, security passwords, or one-time verification codes through ordinary customer service email.

Please do not send this sensitive payment information by regular email.

For more information about payment procedures, please review our Payment & Security page.

4. Shipping & Fulfillment Information

To fulfill and deliver orders, we may provide necessary information to:

  • Warehousing or fulfillment providers;

  • Shipping companies;

  • Courier services;

  • Transportation partners;

  • Customs authorities or other entities legally required to receive relevant information.

Such information may include:

  • Recipient name;

  • Shipping address;

  • Phone number;

  • Order identification information;

  • Package details;

  • Tracking data.

This information is used to deliver products to the address you provide and to manage issues that may arise during shipment.

5. Customer Support Information

If you contact us through service@seltkhiie.com or another official communication channel, we may retain information related to your inquiry, including:

  • Name;

  • Email address;

  • Phone number;

  • Order number;

  • Product information;

  • Inquiry content;

  • Email correspondence;

  • Photos or other attachments;

  • After-sales support records.

We use this information to answer questions, verify orders, resolve shipping issues, and provide return, refund, or other customer support.

6. Website Usage & Device Information

When you visit our website, we or relevant technology service providers may automatically collect certain technical information, such as:

  • IP address;

  • Browser type;

  • Device type;

  • Operating system;

  • Language settings;

  • Date and time of access;

  • Pages viewed;

  • Clicks or other interactions;

  • Referring source;

  • Website error or performance data.

This information can help us understand how the website performs, identify technical problems, improve the browsing experience, and help prevent fraud or abnormal activity.

7. Cookies & Similar Technologies

Our website may use cookies, pixels, tags, local storage, or similar technologies.

These technologies may be used to:

  • Maintain shopping cart functionality;

  • Save website preferences;

  • Support login or checkout functions;

  • Analyze website traffic;

  • Understand how visitors navigate the site;

  • Identify performance problems;

  • Prevent misuse or fraud;

  • Support marketing or advertising features where applicable and permitted by law.

Some cookies may be necessary for the website to function properly.

For non-essential cookies, you may be able to manage your choices through browser settings or any cookie-control tools made available on the website, where applicable.

8. How We Use Personal Information

We may use personal information for the following purposes:

Providing Products & Services

Including:

  • Processing orders;

  • Confirming payment status;

  • Arranging shipment;

  • Providing tracking information;

  • Managing returns and refunds;

  • Providing customer support.

Improving the Website & Services

Including:

  • Analyzing website usage;

  • Improving page and checkout experiences;

  • Resolving technical problems;

  • Improving product information presentation;

  • Understanding common customer questions.

Security & Fraud Prevention

We may use relevant information to:

  • Identify suspicious transactions;

  • Prevent unauthorized payments;

  • Prevent fraud, misuse, or malicious activity;

  • Protect customers, the website, and service providers.

Compliance With Legal Obligations

Where applicable, we may process and retain information to:

  • Comply with applicable laws and regulations;

  • Respond to lawful regulatory requirements;

  • Respond to courts, law enforcement agencies, or other legally authorized authorities;

  • Establish, exercise, or protect our legal rights.

9. Marketing & Promotional Communications

If you voluntarily subscribe to marketing emails, promotional messages, or similar communications, we may use the contact information you provide to send:

  • New product announcements;

  • Product updates;

  • Promotions or special offers;

  • Brand-related news.

Where applicable, you may unsubscribe from marketing communications using the unsubscribe option included in the relevant message.

Even if you opt out of marketing communications, we may still send necessary service messages relating to orders, payments, shipping, returns, security, or customer support.

10. Who We May Share Information With

To operate our website and fulfill orders, we may share relevant information with third-party service providers where necessary.

These third parties may include:

  • E-commerce platform providers;

  • Website hosting providers;

  • Payment service providers;

  • Banks or card networks;

  • Warehousing and fulfillment partners;

  • Courier and logistics companies;

  • Website analytics providers;

  • IT and security service providers;

  • Customer support providers;

  • Legal, financial, or other professional advisers.

We provide information only to the extent reasonably necessary to carry out the relevant business purpose, fulfill contractual obligations, comply with law, or protect legitimate interests.

Third parties may also process information according to their own privacy policies and terms of service.

11. Do We Sell Personal Information?

We do not sell customer personal information to third parties for money in the traditional sense.

However, some jurisdictions define terms such as β€œsale,” β€œsharing,” β€œtargeted advertising,” or similar concepts more broadly.

Where applicable law gives you rights relating to certain advertising or data-sharing activities, we will handle eligible requests in accordance with applicable law.

12. Fraud Prevention & Order Verification

To protect customers and the website, we or relevant service providers may perform risk checks on certain orders.

These checks may involve information such as:

  • IP address;

  • Payment status;

  • Order patterns;

  • Device information;

  • Billing and shipping information;

  • Other data relevant to transaction security.

In some cases, we may need to further verify order information or temporarily hold or cancel a transaction that presents clear risk indicators.

13. Data Retention

How long we retain personal information depends on the purpose for which it is processed and applicable legal requirements.

For example, we may retain:

  • Order records;

  • Payment status records;

  • Shipping records;

  • Customer support communications;

  • Return and refund records;

  • Financial and tax-related records;

  • Fraud-prevention records.

When information is no longer needed and applicable law does not require continued retention, we may delete, anonymize, or otherwise cease using it in accordance with our applicable processes.

14. Data Security

We use reasonable administrative, technical, and organizational measures designed to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

Accordingly, we cannot guarantee that any system or data transmission will be entirely free from risk in all circumstances.

15. International Data Processing

Because our e-commerce, payment, logistics, technology, or service providers may operate in different countries or regions, your personal information may be processed outside the jurisdiction where you live.

Data protection laws may differ between countries and regions.

Where required by applicable law, we will take reasonable measures to support lawful cross-border processing of personal information.

16. Third-Party Websites & Services

Our website may contain links to third-party websites, payment providers, tracking pages, or other external services.

Once you leave our website and access a third-party service, that third party’s collection and use of personal information will be governed by its own privacy policy and terms.

We recommend reviewing the privacy policies of third-party services before submitting personal information to them.

17. Children’s Privacy

Our website and products are primarily intended for adults who have the legal capacity to make purchases.

We do not knowingly seek to collect personal information from children below the age defined by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us at service@seltkhiie.com.

Where required by law, we will take appropriate steps regarding that information.

18. Your Privacy Rights

Depending on the laws that apply in your jurisdiction, you may have certain rights regarding your personal information, which may include the right to:

  • Ask whether we process your personal information;

  • Request access to personal information we hold;

  • Request correction of inaccurate information;

  • Request deletion of personal information where applicable;

  • Request restriction of certain processing activities;

  • Object to certain processing activities;

  • Withdraw previously provided consent;

  • Request data portability where applicable;

  • Make choices regarding certain marketing or advertising uses.

These rights are not identical in every jurisdiction or every circumstance.

Some requests may be subject to identity verification, legal retention requirements, contractual obligations, or other lawful exceptions.

19. How to Submit a Privacy Request

If you would like to submit a request concerning your personal information, please email:

service@seltkhiie.com

To help us verify and process your request, please provide:

  • Your name;

  • The email address associated with your account or order;

  • A clear description of your request;

  • Your order number, if the request relates to an order.

To protect your information, we may need to verify your identity before completing certain requests.

Please do not send passwords, full payment card numbers, CVV codes, or other unnecessary sensitive information by email.

20. Legal Requirements & Protection of Rights

Where permitted or required by law, we may disclose relevant information to:

  • Comply with applicable laws and regulations;

  • Respond to court orders or lawful government requests;

  • Cooperate with law enforcement or regulatory procedures;

  • Investigate fraud, security incidents, or unlawful conduct;

  • Protect the lawful interests of customers, employees, partners, or the public;

  • Establish, exercise, or defend legal claims.

21. Business Changes

If we are involved in a future merger, acquisition, restructuring, financing, transfer of assets, or other business transaction, certain information related to operation of the website may be transferred as part of that transaction.

Any subsequent processing remains subject to applicable law and relevant privacy obligations.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to website features;

  • Changes to how services are provided;

  • Changes in applicable laws or regulations;

  • Updates to business processes;

  • Changes in security or technology practices.

The updated version will be posted on this page, and the effective date at the top of the page may also be revised.

We recommend reviewing this page periodically for the latest information.

23. Contact Us

If you have questions about this Privacy Policy, how we handle personal information, or your privacy rights, please contact us:

Brand Name:
π‘Ίπ’†π’π’•π’Œπ’‰π’Šπ’Šπ’†β„’

Legal Company Name:
Hangzhou Qufeng Network Technology Co., Ltd.

Owner:
Zhang Yong

Official Website:
www.seltkhiie.com

Business Address:
Room 903-3, 9th Floor, Building 13, Jingshun Boyue City, Liuxia Subdistrict, Xihu District, Hangzhou City, Zhejiang Province

Customer Support Email:
service@seltkhiie.com

Phone:
+86 157 9492 8632

Customer Service Hours:
Monday to Friday, 9:00 AM – 6:00 PM, Daily

Careful shippingDrinkware packed with extra care
30-day returnsSee our return policy
Secure paymentsProtected checkout
Friendly supportHere when you need us