Payment & Security
AtΒ πΊππππππππβ’, we want the checkout process to remain clear and straightforward while helping protect customer information during payment.
This page explains the payment methods that may be available on our website, how order payments are processed, common payment issues, important security precautions, and information related to refunds.
Hangzhou Qufeng Network Technology Co., Ltd., doing business as πΊππππππππβ’, operates this website.
Available Payment Methods
Customers can complete their orders using the payment methods currently displayed during checkout.
The payment options available to you may vary depending on factors such as:
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Your country or region;
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The device or browser you are using;
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Order value;
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Payment service provider;
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Your bank or card issuer;
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The checkout options currently enabled on our website.
For this reason, please refer to the payment methods shown on the official checkout page.
If a particular payment method is not displayed during checkout, it generally means that it is not currently available for that order.
When Will I Be Charged?
The timing of the charge depends on the payment method and payment service provider used during checkout.
Some payment methods may charge the order amount immediately when the order is submitted, while others may first place an authorization before the payment provider completes final settlement.
An order will proceed through our normal order processing steps only after payment information has been successfully submitted and the applicable payment process has been completed.
If payment is unsuccessful, the order may not enter the normal processing workflow.
Is Payment Secure?
We take the security of customer information during payment seriously.
Online payments should be completed through the official checkout page on our website and the applicable payment service process.
Depending on the payment method selected, payment information may be processed by third-party payment service providers, banks, card networks, or other financial institutions.
πΊππππππππβ’ does not recommend sending complete payment card information through ordinary email, social media messages, or other unofficial channels.
Do Not Send This Information by Email
To help protect your payment information, please do not send the following by email:
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Full credit or debit card numbers;
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CVV / CVC security codes;
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Bank account passwords;
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Online banking login passwords;
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Payment platform login passwords;
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One-time verification codes;
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Other unnecessary sensitive payment credentials.
Our customer support team will not ask you to send a complete card security code or account login password through ordinary email.
If you receive a suspicious message, do not click unknown links or provide sensitive payment information.
Why Might a Payment Fail?
A failed payment does not necessarily mean that there is a problem with the website or your order.
Common reasons may include:
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Incorrect card information;
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Billing address mismatch;
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The transaction being declined by the bank or card issuer;
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Insufficient balance or available credit;
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The card not supporting certain types of online or international transactions;
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Incomplete identity verification;
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An incorrect or expired one-time verification code;
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Temporary payment service issues;
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Bank fraud-prevention systems blocking the transaction;
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Browser or network connection interruptions.
If your payment fails, first check that the payment and billing information entered is correct.
If the issue continues, contact your bank, card issuer, or payment service provider for further information.
My Card Was Charged, but I Cannot Find My Order
In some cases, your bank account may temporarily show a payment authorization, pending transaction, or payment hold.
If you have not received an order confirmation, please:
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Check your email for an order confirmation message;
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Review your spam or promotional folders;
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Confirm that the email address entered at checkout was correct;
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Check whether the bank transaction is marked as βCompletedβ or βPending.β
If you still cannot confirm the status of your order, contact:
Please provide:
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Your name;
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The email address used at checkout;
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Approximate order time;
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Order amount;
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Order number, if available.
Do not send your full card number or CVV.
Why Does My Bank Show Two Similar Transactions?
Occasionally, a banking or payment interface may display both a payment authorization and the final transaction, or temporarily show duplicate pending entries.
This does not necessarily mean that you have been charged twice.
Some pending transactions may be automatically released by your bank.
If you confirm that two transactions have both been fully completed and settled, please contact our customer support team and provide your order number and relevant transaction information so that the issue can be reviewed.
Please hide full card numbers and other sensitive account information before sending screenshots.
Order Currency & Exchange Rates
The product and checkout pages will display the price and currency applicable to your order.
If your card or payment account uses a different currency, your bank or payment provider may perform currency conversion using its own exchange rate.
As a result, the final amount shown on your bank statement may be affected by:
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Exchange rates;
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Your bankβs currency conversion rules;
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International transaction fees;
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Other charges imposed by your card issuer or payment provider.
These third-party fees are generally outside the control of πΊππππππππβ’.
Are There Additional Payment Fees?
If our website charges any additional fee for an order, the applicable amount should be displayed during checkout before the order is submitted.
Your bank, card issuer, or payment provider may separately charge:
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Foreign currency conversion fees;
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International transaction fees;
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Bank processing fees;
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Other account-related charges.
These fees are determined by the relevant third party under its own policies.
If you have questions about a charge appearing on your bank statement, please contact the relevant bank or payment provider directly.
Can I Change My Payment Method After Payment Is Completed?
In most cases, once payment has been completed, we cannot simply replace the original payment method for that order with another payment method.
If the order is still at an early stage of processing and you wish to cancel it and place a new order using a different payment method, please contact customer support as soon as possible.
Whether cancellation is possible will depend on the orderβs actual processing status at that time.
Can I Change My Order After Payment?
If you need to change an item, quantity, or shipping information, please contact us as soon as possible.
Orders may enter processing shortly after payment is confirmed.
Once an order has moved into packing, shipping, or carrier handling, some order details may no longer be changed.
For this reason, we cannot guarantee that every modification request can be completed.
How Can I Recognize a Suspicious Payment Message?
Please be cautious with messages claiming to come from a brand, bank, or payment provider if they ask you to submit sensitive information through unofficial methods.
Be especially careful if a message:
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Asks you to provide full card information by email;
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Requests your CVV;
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Requests your online banking password;
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Requests your payment platform password;
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Asks you to transfer money to a private account unrelated to the website checkout;
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Asks you to click an unfamiliar or suspicious payment link.
Normal online order payments should be completed through the official website checkout process.
If you are unsure whether a message claiming to come from us is genuine, contact us directly at:
Where Will a Refund Be Sent?
If a refund request is approved, the refund will generally be returned to the original payment method, depending on the payment provider and the way the order was paid.
After a refund has been successfully submitted, the time required for the funds to appear in your account may also depend on the processing times of:
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Banks;
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Card networks;
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Payment service providers;
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Digital wallet providers;
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Other relevant financial institutions.
For refund eligibility and processing rules, please review our Return & Refund Policy.
Why Has My Refund Been Processed but Not Appeared in My Account?
A successfully submitted refund does not always appear in your bank account immediately.
Banks and payment institutions may require additional processing time.
If you have received a refund confirmation but the funds have not appeared after an extended period, please first contact your bank or payment provider and ask about the relevant transaction.
If you still have questions about the refund status, contact us and provide your order number.
Can I Request a Refund to a Different Card or Account?
In most cases, refunds should be returned to the original payment method.
This helps maintain consistency in payment records and reduce payment-security risks.
If the original payment method is no longer active or there are exceptional circumstances, please contact us. We will review the available options based on what the relevant payment provider allows.
How Do We Handle Order-Related Information?
To complete and support orders, we may need to process information relating to:
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Customer identity and contact information;
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Shipping information;
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Order contents;
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Payment status;
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Fraud prevention and transaction security;
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After-sales support;
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Refund processing.
For more information about how personal information is handled, please review our Privacy Policy.
Payment Security Tips
When purchasing drinkware or other products online, we recommend that you:
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Complete checkout only through the official website;
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Confirm that the website domain is www.seltkhiie.com before paying;
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Never send full card details to unknown individuals;
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Never share SMS verification codes or payment verification codes;
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Review your bank or payment account activity regularly;
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Use a trusted device and network when completing payment;
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Contact your bank or payment provider promptly if you notice an unusual transaction.
What Should I Do if I Have a Payment Problem?
If you experience a problem while checking out on πΊππππππππβ’, first check that your payment information and internet connection are correct.
If the payment still cannot be completed, we recommend contacting your bank or payment service provider.
If the issue relates to order status, duplicate orders, refunds, or the website checkout process, you can also contact us:
Customer Support Email:
service@seltkhiie.com
Phone:
+86 157 9492 8632
Customer Service Hours:
Monday to Friday, 9:00 AM β 6:00 PM, Daily
When contacting us, please provide your order number or checkout email address where possible, but do not send full card numbers, CVV codes, account passwords, or one-time verification codes.