Contact Us
Get in Touch with πΊππππππππβ’
Whether you are choosing drinkware for everyday use, want to learn more about the capacity or use of a specific product, or need assistance with an order, shipping, return, or refund, you are welcome to contact the πΊππππππππβ’ customer support team.
To help us handle your inquiry more accurately, please provide the relevant product name, order number, and a brief description of your question whenever possible.
Company & Contact Information
Hangzhou Qufeng Network Technology Co., Ltd., doing business as πΊππππππππβ’, operates this website.
Brand Name:
πΊππππππππβ’
Official Website:
www.seltkhiie.com
Legal Company Name / Trade Name:
Hangzhou Qufeng Network Technology Co., Ltd.
Owner:
Zhang Yong
Website Operator:
Hangzhou Qufeng Network Technology Co., Ltd.
Business Address:
Room 903-3, 9th Floor, Building 13, Jingshun Boyue City, Liuxia Subdistrict, Xihu District, Hangzhou City, Zhejiang Province
Customer Support Email:
service@seltkhiie.com
Phone:
+86 157 9492 8632
Customer Service Hours:
Monday to Friday, 9:00 AM β 6:00 PM, Beijing Time (UTC+8)
Inquiries received outside business hours, on weekends, or on public holidays will begin to be processed on the next business day.
What Can We Help You With?
Product Questions
If you have questions about a particular drinkware product, you can contact us for information already provided or supported by the relevant product details, including:
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Product dimensions and capacity;
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Material and structural information;
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Lid and drinking design;
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Recommended everyday uses;
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Cleaning and care guidance;
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Other specifications listed on the product page.
The structure, materials, and care requirements may vary from one product to another, so please also review the information provided on the relevant product page.
Orders & Payments
If you have already placed an order, you may contact us regarding:
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Order status;
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Questions about your order information;
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Payment status;
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Questions after receiving your order confirmation;
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Issues encountered during order processing.
When contacting customer support about an order, please provide your order number and the email address used to place the order whenever possible so that we can locate the relevant information more efficiently.
Please do not send full credit or debit card numbers, card security codes (CVV), or other unnecessary sensitive payment information by email.
Shipping & Packages
If your order has entered the shipping process, we can assist with questions relating to:
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Shipping status;
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Tracking information;
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Package tracking;
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Delivery delays;
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Delivery address issues;
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Packages marked as delivered but not yet located.
Actual delivery times may be affected by the destination, carrier, public holidays, weather conditions, customs processing, or other circumstances within the shipping process.
For complete information about shipping, please review our Shipping Policy.
Issues With Delivered Products
Drinkware may pass through several stages of transportation before reaching you.
If your package arrives with visible damage, you receive an item that does not match your order, or you experience another delivery-related issue, please contact us as soon as possible.
To help us review the situation, we recommend including:
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Your order number;
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Product name;
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A brief description of the issue;
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Clear photos of the product;
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If shipping damage is involved, photos of the outer packaging and shipping label where applicable.
Please do not discard packaging or products that may be relevant to the review of your case before the issue has been assessed.
Returns & Refunds
If you would like to request a return or refund, or have questions about an existing after-sales request, please contact:
Please include your order number and the reason for your request so that we can review the relevant order details.
All return and refund requests are handled according to the current Return & Refund Policy published on our website. Eligibility for a return or refund will depend on that policy and the circumstances of the individual order.
Before sending any product back, please review our return policy and follow the applicable instructions.
Order Changes or Cancellations
If you would like to change or cancel an order, please contact us as soon as possible.
Orders may enter processing shortly after confirmation. Once an order has been processed, packed, or transferred to a shipping carrier, certain changes or cancellation requests may no longer be possible.
For this reason, we cannot guarantee that every change or cancellation request can be completed. Our customer support team will review the request based on the actual status of the order at the time we receive it.
Information to Include When Contacting Us
To reduce the need for additional follow-up when asking about an order, we recommend including:
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Your name;
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Order number;
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Email address used to place the order;
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Relevant product name;
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A brief description of the issue;
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Relevant photos where necessary.
Please provide only the information necessary for us to handle your request. Do not send passwords, full payment card details, or other sensitive information unrelated to the issue.
Customer Support Email
This is the official customer support email for product, order, shipping, and after-sales inquiries relating to πΊππππππππβ’.
Customer Service Hours:
Monday to Friday, 9:00 AM β 6:00 PM, Beijing Time (UTC+8)
We process inquiries based on the time received and the type of issue involved. More complex order, shipping, or after-sales matters may require additional verification before they can be resolved.
Mailing & Return Address Notice
The Business Address listed above identifies the operating company behind this website and does not necessarily serve as the return address for all orders.
If you need to return a product, please first contact our customer support team and follow the process described in our Return & Refund Policy.
Packages sent without prior confirmation may not be properly identified, accepted, or linked to your order.
Additional Policies & Help
Before contacting us, you may also find the information you need on the following pages:
FAQ β Common product and order questions
Payment & Security β Payment methods and payment security
Shipping Policy β Order processing and delivery information
Return & Refund Policy β Return and refund conditions
Privacy Policy β How personal information is handled
Terms and Conditions β Terms relating to purchases and transactions
Terms of Use β Rules for accessing and using the website
We Look Forward to Hearing from You
From choosing a travel tumbler for your daily commute to resolving questions after your order arrives, πΊππππππππβ’ aims to provide a clear, direct, and accessible way for customers to reach us.
If you need assistance, please email: